Refund policy

Effective October 11, 2026. This policy applies to purchases made on or after this date and does not reduce rights attached to earlier orders.

Decants and samples

Decants and samples are final sale for change-of-mind returns, including personal scent preference. This does not prevent you from reporting an incorrect, damaged, defective, or materially misdescribed item.

Full bottles

Request a change-of-mind return of an eligible full bottle by emailing NobleFragranceGroup@gmail.com within seven days of delivery. The bottle must be sealed, unused, and in its original received condition, with its original packaging. Opened or sprayed full bottles are not eligible for change-of-mind returns.

Testers and unboxed bottles

Unused testers and unboxed bottles may be considered for a change-of-mind return when requested within seven days of delivery and returned in the exact condition received, including all packaging supplied. An item supplied without a seal does not need an additional seal, but must remain unused. Disclosed packaging differences or cosmetic imperfections are not defects.

How to request a return

Email NobleFragranceGroup@gmail.com with your order number and reason for the request. Contact us before sending anything back so we can provide the correct return instructions and address. Approved change-of-mind returns must be dispatched within 14 days of receiving those instructions.

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns unless required by law. We do not charge a restocking fee. Return fragrance only through a carrier and service that accepts it, following applicable packaging and shipping requirements.

Wrong, damaged, defective, or misdescribed items

Contact us as soon as reasonably possible with your order number, details, and photos of the item and packaging where safe. Keep the item and packaging while we review the issue; do not handle broken glass or leaking fragrance unsafely. We will arrange an appropriate refund, replacement, or other remedy based on the circumstances and applicable law. We cover reasonable return shipping when a return is required because we supplied an incorrect or defective item.

Refunds and cancellations

We will notify you after reviewing an approved return. Approved refunds are issued to the original payment method; processing time after issuance depends on your bank or payment provider. If you need to cancel an order, contact us promptly. We will try to help before dispatch, but cancellation cannot be guaranteed once fulfillment is underway.

Nothing in this policy limits consumer rights or liabilities that cannot lawfully be excluded.