Shipping insurance is optional and separate from the delivery service you choose. Only orders that include it are insured.
How it works
- Who can add it: orders with $100 to $5,000 of merchandise. The option appears in your cart, just above the checkout button.
- Cost: $1 for every $100 of merchandise, rounded up. For example, a $145 order costs $2 to insure.
- What it covers: loss or damage while your package is in transit, up to the merchandise value of your order.
- If something goes wrong: email NobleFragranceGroup@gmail.com with your order number and photos of any damage. We will file the claim with the insurer and keep you updated.
Claims are subject to the insurer's review and exclusions. Coverage for loss, damage, leakage, or theft after delivery must not be assumed.
Need help with an order?
For a missing, damaged, or incorrect delivery, contact NobleFragranceGroup@gmail.com with your order number. Keep packaging and photos where safe. We will review the issue and assist with applicable next steps regardless of whether you purchased optional protection.
Declining optional protection does not waive rights that applicable law gives you. Read our Shipping Policy and Refund Policy.