Frequently Asked Questions

What is a decant?

A decant is fragrance independently transferred from an original bottle into a smaller container. Noble Frags decants are not manufacturer-packaged samples.

Which size will I receive?

Select the size shown on the product page. Available options may include 1, 2, 3, 5, and 10 mL. You receive the volume listed for your selected option, not the original bottle pictured unless the listing expressly includes it.

Are your fragrances authentic?

We stand behind the authenticity of our fragrances. Read our Authenticity Guarantee for details and how to report a concern.

What is included with a full bottle or tester?

Check the individual listing for its size, condition, and included packaging. A tester or unboxed listing may differ from a sealed retail presentation.

How much is shipping?

Available shipping options and charges appear at checkout. Our free-shipping offer applies to qualifying orders of $60 or more in the contiguous United States; Alaska and Hawaii are excluded. See our Shipping Policy.

Can I return my purchase?

Decants and samples are final sale for change of mind. Eligible sealed, unused full bottles have a seven-day return-request window. Wrong, damaged, defective, or misdescribed products are handled separately. Read our Refund Policy.

What if an order is missing or damaged?

Email NobleFragranceGroup@gmail.com with your order number and details. Keep packaging and take photos where safe. We will review the issue and help with the next steps. See our Shipping Policy.

Is shipping protection available?

Any optional protection offered with an order must be expressly identified at purchase, with its price and coverage terms. Do not assume an order has separate protection unless your order confirms it. See Shipping Protection.

How can I contact you?

Email NobleFragranceGroup@gmail.com or use our Contact page.